Quotes Delivery Timeframe:
The delivery timeframes indications or promises are
made considering the ideal scenarios and are only estimates. 3S Safety is not
bound by any such quotation and neither to be held liable for any loss,
damages, or costs (including loss of profits etc. or direct/indirect or
consequential loss of any kind) incurred due to late delivery, shortage of
quantity delivered, or non-delivery.
Order Delivery Timeframes:
We will dispatch your order within in the timeframe
specified. However, under any circumstances, if we are unable to dispatch your
order, then we will notify you of the expected date of dispatch and or offer an
alternative solution.
While we will always endeavour to dispatch your
order in full, there will be some orders that may or may not be shipped in full
at the same time. In this case, we will ship your order in instalments i.e.
have your good delivered in more than one delivery. You will be notified prior
to dispatch.
Failure to deliver an instalment shall not entitle
the buyer to reject the contract as to any instalments already delivered.
However, you are welcome to cancel any undelivered instalments up until the
instalment is established.
Order Delivery instructions:
The delivery instruction specified by you for an
order will be at your own risk. 3S Safety will not be responsible for any order
that is delivered as per your specified delivery instructions.
The cost of shipping that has been quoted to you
will be applicable.
Damaged Deliveries:
3S Safety kindly request you to inspect the goods
when it arrives by courier. In the situation, if the goods arrive damaged on
delivery, please inform us about this immediately so we can provide a swift
resolution. Please keep the original packaging.
Please note that we can only make claims with the
freight companies within the 7 days of the delivery of the goods. If you fail
to inform us within that period, we are unable to place a claim with the
freight company.
No claim for under/short supply of goods will be accepted by 3S Safety later
than 7 days after receipt of goods, except at the discretion of 3S Safety.
* Dangerous goods cannot be shipped to a Rural
Delivery address.
Returns/Credits:
A Returns Authorisation form must be sent with all returns. To request a returns authorisation form, please either email sales@3ssafety.co.nz or call us on 0800 102 996 with your invoice number & reason for the return.
Covid-19 Update:
Please be aware that due to the circumstances, our standard return
policy will not apply.
We will not be accepting any returns of extra product or extra volume of
products ordered during the pandemic period. Additionally, COVID supplies
cannot be returned.
Once the outbreak is deemed to be over our returns policy will return to
normal. This related to Covid related products only.
All Returns must be made within 7 days. Goods must
be in a resalable condition, in the original packaging and with a copy of the
original Packing Slip/Invoice.
Where goods being returned are not defective, any
delivery costs incurred returning goods will be at the expense of the
customer and a return or restocking fee of up to 15% may also
apply.
Branded Gear:
Any goods personalised with embroidery or
company logos cannot be returned.
Footwear:
Boots returned under warranty
must be cleaned before returned as it is a health & safety
requirement.
* All goods remain the property of 3S Safety
Ltd until paid in full.
